FAQs
Everything you need to know about Live Gold and its services for real-time gold price tracking
<p>Live Gold is a <strong>technology platform</strong> owned by Live Gold Information Technology Company (registered in the Kingdom of Saudi Arabia, or any other country where the company operates). It provides tools and services related to pricing, buying and selling gold, precious metals, and jewelry.</p>
<p>You can use:</p>
<ul>
<li><strong>Automatic pricing engine</strong> for gold and jewelry</li>
<li><strong>Merchants’ marketplace</strong> to sell and buy from stores</li>
<li><strong>Individuals’ marketplace</strong> for person-to-person (P2P) selling and buying</li>
<li><strong>Auction platform</strong> for bidding on selected items</li>
<li><strong>Price alerts tool</strong> to be notified when prices reach certain levels</li>
</ul>
<p><strong>Automatic investment application</strong> to schedule or automate buying/saving based on rules you set</p>
<p>Not necessarily. By simply <strong>accessing, registering on, or using</strong> any Live Gold service, you are considered to have accepted:</p>
<ul>
<li>The full Terms & Conditions</li>
<li>The Privacy Policy</li>
<li>The Fees Policy</li>
<li>The Anti-Money Laundering & Counter-Terrorism Financing Policy</li>
</ul>
<p>If you do not agree, you must stop using the platform.</p>
<p>Some basic features may be visible without registration, but most key features (selling, buying, auctions, automatic investment, etc.) <strong>require creating an account</strong> as a user or a merchant with correct and up-to-date information.</p>
<p>You are responsible for:</p>
<ul>
<li>Keeping your username and password <strong>secret</strong></li>
<li>Any activity or transaction made through your account</li>
</ul>
<p>So you should never share your login details with anyone.</p>
<p>In most cases, <strong>no</strong>. Live Gold is mainly a technology platform. Transactions are usually between:</p>
<ul>
<li>You and a merchant/store; or</li>
<li>You and another individual user</li>
</ul>
<p>Unless it is clearly stated in a specific case that Live Gold is the seller.</p>
<p><strong>:</strong> Live Gold:</p>
<ul>
<li>Does <strong>not</strong> own the items listed</li>
<li>Does <strong>not</strong> physically inspect the products</li>
<li>Does <strong>not</strong> guarantee that the seller or buyer will fulfill their promises</li>
</ul>
<p>Your dealings with any seller or buyer are <strong>at your own risk</strong>. Live Gold is <strong>not responsible</strong> for:</p>
<ul>
<li>Fraud or manipulation</li>
<li>Failure to deliver or delays</li>
</ul>
<p>Indirect losses or loss of profits</p>
<p>Not always. Prices are based on global markets and may:</p>
<ul>
<li>Be slightly delayed</li>
<li>Change quickly due to market movement</li>
</ul>
<p>Prices are provided <strong>for information only</strong> and are <strong>not a guaranteed execution price</strong>.</p>
<p>No. Live Gold does <strong>not</strong> provide:</p>
<ul>
<li>Investment recommendations</li>
<li>Personal financial or Shariah advice</li>
</ul>
<p>All investment and purchase decisions are <strong>your own responsibility</strong>.</p>
<p>As a seller, you must:</p>
<ul>
<li>Own the product <strong>legally</strong> (not stolen, fake, or pledged)</li>
<li>Provide <strong>accurate information</strong> (karat, weight, metal type, condition, brand, certificates, etc.)</li>
</ul>
<p>Comply with the laws of the <strong>Kingdom of Saudi Arabia (or any country where the company operates)</strong>, including precious metals, anti-money laundering, and tax regulations</p>